About Prestige Property Group

Prestige Property Group has created this privacy statement in order to demonstrate our firm commitment to privacy and compliance with best practices, and to help our users understand precisely how we will be processing their data.

The following discloses our information gathering and dissemination practices for this the website: www.prestigeproperty.co.uk.

Where this site contains links to other sites, www.prestigeproperty.co.uk is not responsible for the privacy practices or the content of such Web sites.

Information that we collect

Information is collected to help provide our users with relevant results, to pass data onto the property agents that we work with in order to help you find the property that you might like to purchase.

Personal data that you give us

We collect your personal data when you make an account, contact us directly (phone or email) or when you enquire on one of our property listings. We will collect:

• Your forename and surname.
• Email address(es)
• Residence addresses.
• Telephone number(s).
• IP address.
• Device details such as operating system and hardware model.
• Details of your property search.
• If you request for emails (such as property alerts and registrations) to be sent to you, then we will track whether the email has been opened.

Using our website (cookies)

When using our website, we will store cookies on your device to help collate information regarding:

• How and when you arrived at our website.
• What search engine you used to get to our website (if any).
• Some account details to help retain your settings across the website.
• What properties you have viewed.
• If you have arrived from one of our Google AdWords, we may store information about what advertisement you have clicked to arrive our website.

We use cookies to keep you logged in across every page you visit on our website, and to help us get an idea of what you have looked at so that when we process your enquiry, we will properly be able to pass you on to an agent.

Log information

To better understand and help our website users in their property search, as well as for due diligence purposes, we collect IP addresses automatically.

When you make an enquiry, we use this information together with visitor statistics to give our sales team an overview of what you're looking for, as well as for troubleshooting errors on our website.

How we use your data

Information that we collect will be processed primarily to provide you with the best service that we can possibly provide. Alongside this processing, we may use this data for analytical purposes, marketing purposes (with your consent), and to protect both ourselves and our users.

In order to provide you the best service, with your consent, we may:

• Forward your personal data to a property agent so that we can progress with an enquiry.
• Forward the appropriate personal datato a third party affiliate that may offer you another service or send you emails.
• Contact you via email/SMS/phone to provide you with any properties that we think you may be interested in.
• Utilise your search results to help find the best property for you.
• Contact you to ask how we performed for you during your property search.
• Follow up on errors that will help us to troubleshoot and fix any problems with our systems.

Account data may be reviewed and inactive user accounts may be deleted from our systems. Passwords may be reset periodically, to help protect both our systems and our users from a data breach.

When contacting you, we will always choose what we feel is the most appropriate method or as directed by you. We may use your email address or phone number to contact you.

Information that we share

When you enquire about a property, we aim to put you in contact with the very best agent in that area. To do so appropriately and effectively, information transfer of your personal data is necessary.

In order to provide our service, we may transfer your forename, surname, email address, phone number and home address to an appropriate, GDPR-compliant (see Section ‘Affiliates & Agencies’) agent. Where the agent is not based in an EU member state, we will ask them to comply with the equivalent data regulations that apply in their country.

Security

We take security very seriously at Prestige Property Group, and as such have taken a broad list of measures in order to make sure that both our systems and our users are as safe as possible when using our website:

• Our website is encrypted with SSL certificates. All sections of the website with forms and data entry points will have this SSL certificate installed to help protect your personal information.
• Our email servers use SSL certification to help protect the data that is transferred from us to our affiliates and agencies.

Your Rights

If you are an EU-based customer and are looking in EU countries, you will automatically be covered under the GDPR, a data protection law that not only requires us to handle your data differently, but provides you with many new rights that you are free to exercise whenever you see fit:

The right of access

You have the right to request, from us:

• The purposes of our processing;
• The categories of personal data concerned;
• The recipients of your personal data, and what data has been sent to them (specifically recipients outside of the scope of the GDPR);
• The length of time that we will retain your personal data for data processing;
• If you have not given us information, then you may request the source of the information that we have been given.

You also have the right to lodge a complaint with a supervisory authority if you believe that we are mishandling your data in any way.

The right to erasure (or, 'the right to be forgotten')

Following a security check to make sure that you are the person that your personal data corresponds to, we will gladly oblige any requests for your data to be removed entirely from our systems.

This request will be performed as soon as possible on our current database, so that your data will not be accessible by affiliates, agents or our internal employees. However, this process may take up to 15 days to complete as your records may be retained on a backup server that stores data for 15 days.

If you have previously consented to have emails sent to you, this right also applies. Every email will come with an ‘Unsubscribe’ button at the very bottom of the email, which can be used to notify us as to which service that you would like to remain subscribed to (if any).

Please bear in mind that an 'Unsubscribe' request does not remove your data from our systems, it only tells us that you do not want to receive a certain type of email. To request for your data to be deleted, you can call +44 (0) 1935 817188, or email sales@prestigeproperty.co.uk.

We have the right to deny a request for erasure if we believe that the data may be used to exercise or defend legal claims against us or our agents, or for any financial reasons.

The right to object

You have the full right to object against us processing any of your personal data. We will honour these requests fully, unless we feel that we have financial or legal reasons for retaining and processing that data.

Where we send you emails, you also have the full right to Unsubscribe from our direct marketing, so that you do not receive unwanted emails from us.

The right to rectification

You hold the full right to correct any personal details concerning yourself that is not complete, or is incorrect.

The right to restriction

It is your right to restrict the processing of any data that we may hold concerning you, if:

• You feel that the data we hold on you is not accurate, where we will then go through the process of rectifying that data;
• You feel that the processing itself is unlawful, and you oppose the erasure of your data whilst simply wanting to restrict the use of that data;
• We no longer require your personal data for processing, but you require the data for your own legal reasons;
• You have exercised your right to object (above), and it is being verified if our legal/financial reasons override yours.

The right to data portability

You have the full right to receive whatever personal data we hold concerning you (which you have provided to us), in a format that is portable and easy to view. You also have the right here to request that we transfer this data to another data controller, as long as it is technically feasible.

Our Data Controller is:
Michael Braunholtz, Sandings House, Sherborne, Dorset, United Kingdom DT9 4AB
+44 (0) 1935 817188